Here at BVWs we adhere to a pre-order sales model. This enables customers to reserve products that we anticipate receiving in the upcoming month’s containers. We strive to process and dispatch all orders within the specified shipping times as outlined in the product description on each product page. However, please be aware that the dates we provide for dispatch may be subject to delays if we encounter unforeseen issues with our containers, particularly due to events in the Red Sea. Please note that the shipping times presented during the checkout process refer to the transit time once the order has been dispatched from our warehouse, and they are separate from the shipping times provided in the product description.
You will receive an email notification once your order has been dispatched. Tracking information will follow shortly after, and the notification process may vary depending on the destination country:
For customers inside the European Union, tracking information will be provided once the parcel has reached their country and is in the hands of the local courier.
For customers outside the European Union or in the UK, tracking information will be provided upon dispatch. This allows you to monitor the progress of your order until it arrives at your doorstep.
For UK orders, we provide free fully trackable DPD or UPS delivery, with dispatch occurring within the shipping times indicated in the product description.
For EU orders, we offer fully trackable delivery through your country’s local courier.
For orders outside the UK/EU, we provide fully trackable delivery via UPS, with dispatch within the shipping times specified in the product description.
Estimated dispatch dates for pre-orders are as follows:
- Our second February pre-order: Orders placed between 28th Feb-13th Mar estimated dispatch date of 10th-15th April
- Our first March pre-order: Orders placed between 14th Mar-27th Mar estimated dispatch date of 25th-30th April
- Our second March (super sale) pre-order: Orders placed between 28th Mar-21st Apr estimated dispatch date of 1st-10th May.
- Our first April pre-order: Orders placed between 22nd Apr-28th Apr estimated dispatch date of 1st-10th June.
- Our second April pre-order: Orders placed between 29th Apr-13th May estimated dispatch date of 15th-30th June.
- Our first May pre-order: Orders placed between 14th May-29th May estimated dispatch date of 25th-30th June.
- Our second May pre-order: Orders placed between 30th May-25th June estimated dispatch date of 10th-20th July.
- Our first June pre-order: Orders placed between 26th Jun-28th Jul estimated dispatch date of 1st-10th September.
- Our first July pre-order: Currently, orders from 29th July estimated dispatch date of 1st-10th October.
| No customs duties or import tax | Incurs customs duties and tax |
| France | Cyprus |
| Belgium | Corsica |
| Germany | Malta |
| Netherlands | Azores, Madeira |
| Austria | Balearen |
| Denmark | Canary Islands |
| Czech | Switzerland |
| Hungary | Norway |
| Italy | Luxembourg |
| Poland | United States |
| Sweden | Australia |
| Slovenia | New Zealand |
| Slovakia | Turkey |
| Finland | United Arab Emirates |
| Spain (Mainland) | Rest of the world |
| Portugal (Mainland) | |
| Estonia | |
| Lithuania | |
| Latvia | |
| Romania | |
| Ireland | |
| Bulgaria | |
| Greece |
For select countries inside the EU, please be informed that there will be no customs duties or import tax payable from shipments on 15th February 2024 onwards. To identify the specific countries exempt from these charges, kindly refer to the table above.
However, it’s essential to note that in some countries, import duty charges may still apply when your items enter your country. Unfortunately, we cannot prevent or assume liability for these charges. As customs policies vary by country, we strongly advise checking with your local Border Force before making a purchase to anticipate any potential charges. Failure to settle these charges may result in the parcel being returned to us, and please be aware that we reserve the right to withhold a credit note if these charges are not resolved.
We’re a VAT registered company based in the UK, and by law, we’re required to charge 20% VAT tax on any orders from the UK.